Highgate Hotels

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Surveillance Agent

Requisition ID
2024-52544
Category
Security
Job Location
PR-Carolina
Property
Embassy Suites by Hilton San Juan Hotel & Casino

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview

The Surveillance agent performs undercover observations of all Casino activities including, but not limited to, count rooms, tables, coin room, slot machines, cashier areas and vaults.

Responsibilities

  • Observe monitors for any unusual activity and in the case of suspicious behavior report directly to the Casino Shift Manager; report any alarms similarly.
  • Operate surveillance equipment; video recording machines, cameras and other related equipment necessary to conduct surveillance of all Casino areas.
  • Review, maintain and file all video recordings, documents and evidence used in surveillance for possible investigations/conduct time and motion studies.
  • Maintain the operational equipment of the monitor room
  • Maintain confidentiality on a need – to – know basis
  • Safeguard evidence and maintain appropriate controls related to evidence
  • Prepare Incident Reports

Qualifications

  • Able to work evenings, weekends and rotating shifts
  • Fully Bilingual – English / Spanish

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Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.