Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joseph Hotel - Nashville

The Spa Manager will be responsible for all aspects relating to managing daily spa operations, ensuring guest satisfaction, meeting financial goals, and being an effective and supportive leader.

• Responsible for financial and operational success of the Spa, Salon, & Retail.
• Monitor and aggressively affect revenue goals.
• Analyze customer service strengths and weaknesses and develop plans as needed.
• Effectively manage the day-to-day operations of service and staff activities.
• Develop and update department rules, regulations and policies.
• Responsibility for fiscal and budgetary management.
• Develop, coordinate and operate service programs.
• Interact with guests in a friendly, service oriented manner.
• Develop and implement short and long range goals and objectives.
• Promote sales of treatments.
• Keep an accurate record of professional invoices by department; maintaining or creating savings for budget goals.
• Ensure equipment in departments is in working order.
• Effectively communicate to staff all aspects of spa and hotel business.
• To maintain high standards of cleanliness in the Women’s and Men’s spa.
• Maintain open communication with staff including being receptive to personal feedback from staff.
• Create a positive, fun, management friendly action oriented image with staff.
• Enforcing positive praise and recognition as a means to make change.
• Timely train and provide continuing education for staff.
• Responsible for keeping staff well trained in sales techniques and treatments.
• Other duties/tasks as assigned.

• Preferable two years of leadership experience in a spa setting.
• Previous spa and/or hotel experience preferred.
• Three years customer service related experience required.
• Friendly, energetic, dependable and customer oriented.
• Must be very detail oriented.
• Ability to work with a variety of staff and management in a cooperative manner.
• Skills to handle multiple projects simultaneously.