Essential Job Requirements:

• Proven experience in a show production role or equivalent.
• Must possess high level of technical proficiency and knowledge of playing the instrument you are hired to play.
• Must be able to work in conjunction with the Luau Stage Manager, Luau Artistic Director, F&B Luau Managers, and Luau staff.
• Must be able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.
• Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
• Must attend all scheduled rehearsals, training, and hotel required meetings.
• Must have a positive attitude.
• Must be able to read and write in the English language.
• Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
• Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be detail oriented and able to perform job functions with accuracy.
• Must be able to multitask and prioritize duties and functions according to the Luau Show’s needs to meet deadlines.
• Must be available for flexible scheduling to meet the needs of the Luau Show including evenings, weekends and holidays.
• Must be flexible and able to adjust to changes nightly according to the needs of the Luau Show.
• Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must comply with all departmental and company policies.
• Must be able to maintain confidential information.
• Must perform other duties as direct/assigned by managers/supervisors.

General Job Requirements:

• Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
• Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
• Must have the ability to follow directions and take critiques and adjust as necessary.
• Must be self-motivated and able to learn quickly.
• Must be able to work with minimal supervision.
• Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau Show.
• Must maintain personal hygiene, appearance and grooming according to the Highgate standards,
• Must perform other duties as directed/assigned by supervisor/management.

Education & Experience: 

• At least 2-years’ experience in playing the instrument you are hired to play.
• At least 2-years' experience in a Luau show production or equivalent.
• Previous guest service experience required.
• Demonstrated knowledge of Hawaiian/Polynesian culture, songs and dances.

Physical requirements:

• Ability to sit, stand, walk, twist, reach and bend frequently.
• Frequent repetitive hand, wrist, and body motions.
• Light to Medium work – Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

These duties include but are not limited to the following:

• Must work closely with the Luau Stage Manager, Luau Artistic Director, F&B Luau Manager, and all Luau staff.
• Must attend and participate in all scheduled rehearsals and trainings for the show as required.
• Must attend all pre-shift and post shift meetings.
• Must perform all assigned pre-shift and post shift duties.
• Responsible to learn and perform all of the components of the music for each performance in the Luau Show.
• Must be a master of the instrument that you are hired to play.
• Must be able to support and assist in playing other instruments in the Tahitian and Samoan segments in the Luau Show.
• Must be flexible to learning other techniques to perform the music for each song and dance performed in the Luau Show.
• Must have the ability to identify technical problems and be able to resolve any issues asap.
• Responsible to ensure all instruments are kept in good condition.
• Responsible to report any problems or issues to the Luau Stage Manager that requires his/her attention as they arise.
• Must ensure compliance with all local and liquor laws and health and sanitation regulations.
• Must be in compliance with the Hotel rules and regulations.
• Must attend and participate in all department and company required meetings/training.
• Must provide excellent guest experience for overall guest satisfaction.
• Must perform other duties as directed by supervisor/management.

Education & Experience: 

• At least 2-years’ experience in playing the instrument you are hired to play.
• At least 2-years' experience in a Luau show production or equivalent.
• Previous guest service experience required.
• Demonstrated knowledge of Hawaiian/Polynesian culture, songs and dances.

 Physical requirements:

• Ability to sit, stand, walk, twist, reach and bend frequently.
• Frequent repetitive hand, wrist, and body motions.
• Light to Medium work – Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.