Highgate Hotels

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Casino Host FT

Requisition ID
2024-60438
Category
Recreation
Job Location
PR-Carolina
Property
Embassy Suites by Hilton San Juan Hotel & Casino

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

To act as an ambassador of the Casino by providing special assistance and information about the daily activities and promotions to customers offering a selection of alternatives for guest satisfaction

 

Responsibilities

  • Greet customer immediately with a friendly and sincere welcome.  Response of with accurate information regarding of daily services and promotions according to individual needs.
  • Answer telephone calls and inputs information into the computer such as rating cards.
  • Conduct daily bingos and other promotional activities such as games and raffles.
  • Assist in the preparation of the monthly promotions sent to the players club, update mailing list, such as customer birthdays, anniversaries, yearly activities and special events.
  • Prepare and follow up with Reservations.
  • Prepare decorations for the promotional and seasonal activities.

Qualifications

  • Able to work evenings, weekends and rotating shifts.
  • Bilingual – English / Spanish

 

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Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.