Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami.   The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space.  Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. 

The Human Resources Coordinator is responsible for assisting the Director of Human Resources with a variety of daily Human Resources functions and ensuring a consistent, high-level delivery of HR services to all staff and guests.

• Answer phone calls and record messages.
• Conduct prescreening interviews.
• Create new employee personnel file.
• Operate and manage the hotel HR systems: background checks, benefits administration, etc.
• Process new hires and employee changes in the HRIS.
• Assist walk-in candidates with application procedures.
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
• Inform Human Resources management of issues related to employee relations within the property.
• Maintain confidentiality and security of employee and property records, files, and information.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
• Report accidents, injuries, and unsafe work conditions to supervisor and/or Security personnel.
• Report workers compensation claims in accordance with company policies and procedures
• Ensure adherence to quality expectations and standards.
• Enter and locate work-related information using computers and/or share drives.
• Monitor and maintain Leave of Absence records.
• Maintain updated recruitment log.
• Process paperwork for terminating employees.
• Schedule Orientation.
• Assist with new hire orientation – explain benefits, conduct tour of property.
• Assist with special projects; plan employee events (meetings, career fairs, picnics, parties).
• Maintain bulletin boards.
• Order and track Human Resources office supplies and forms.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which may include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

• At least 1 years of progressive Human Resources experience in hotel or a related industry; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
• College course work in related field helpful
• Familiarity with and knowledge of employment laws are helpful.