Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Joseph Hotel - Nashville

WHERE YOU WORK

The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience.  The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians.  The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests.  In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected. 

WHY YOU’RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the spa, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

Availability

Full-time, days/evenings, weekends/weekdays, holidays.

Benefits

• Medical/Dental/Vision
• 401K
• Paid Time Off
• Free Meals during work 
• Discounted room benefits
• Free Parking

WHAT YOU DO

Assist management in hiring, training, scheduling, and motivating and coaching employees. Support all roles within the spa, acting as a role model to each position. Use clear and professional written and spoken communication with guests and associates. Develop and maintain positive working relationships with others, supporting team to reach common goals. Ensure adherence to quality expectations and standards. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Perform other reasonable job duties as requested by Managers.

You are able to answer questions about available services, general property information and amenities. You can monitor and maintain time schedule throughout the day. You naturally utilize clear and professional communication to ensure effective service.

WHO YOU ARE

You are decisive, inspiring, and a natural leader. The people you work with would describe you as diplomatic, a real problem solver, and someone who works well under pressure. You have a passion for serving others and providing luxurious experiences. Being “in the thick of it” is what you want, and people aren’t going to find you in an office behind a desk. You want to be out with your people, supporting them, and sharing in the business and success with your team. You must have an active cosmetology, esthetician, or nail technician license. You have basic math/computer skills and can lift, push, and pull 30 lb. and sit/stand for long periods of time.