Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

This position is responsible for providing administrative and logistical support to the Sales and Catering Managers, ensuring smooth execution of events and client communications. The ideal candidate is detail-oriented, highly organized, and delivers exceptional service with grace and professionalism.

• Prepare contracts, proposals, banquet event orders (BEOs), and correspondence for Sales & Catering Managers.

• Maintain accurate and up-to-date records in the CRM and booking systems (e.g., Delphi, Opera).

• Answer department calls and emails, directing inquiries appropriately and responding promptly to client needs.

• Schedule client site visits and coordinate with operations and culinary teams.

• Serve as a liaison between clients and hotel departments to ensure successful event planning and execution.

• Greet clients and assist with walk-throughs, tastings, and day-of-event logistics.

• Manage client amenities, welcome letters, and VIP touches in coordination with hotel leadership.

• Track and update event details, room blocks, and payment schedules.

• Communicate last-minute updates and special requests to relevant hotel departments.

• Support on-site events as needed to ensure seamless execution and guest satisfaction.

• Assist with RFPs, prospecting lists, and lead tracking.

• Prepare sales kits, presentations, and collateral materials.

• Support hotel participation in sales calls, trade shows, and networking events when required.

• Perform other duties as requested by management.

• 2+ years of experience in hotel sales, catering, or event coordination (luxury experience strongly preferred)

• Bachelor’s degree in Hospitality, Business, or related field preferred

• Proficiency in Microsoft Office Suite and CRM/event software (Delphi/FDC, Opera, or similar)

• Excellent written and verbal communication skills

• Professional appearance and demeanor

• Ability to handle multiple priorities in a fast-paced environment with grace under pressure

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.