Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

The Hotel Engineer III – HVAC/Refrigeration Specialist plays a critical role in ensuring the comfort, safety, and satisfaction of our guests by maintaining, repairing, and optimizing all mechanical, electrical, and structural systems, with a primary focus on heating, ventilation, air conditioning, and refrigeration. This position requires a high degree of technical expertise, preventive maintenance skill, and commitment to delivering a luxury-level guest experience.

• Perform installation, maintenance, and repairs on HVAC and refrigeration systems, including chillers, cooling towers, fan coil units, air handling units, walk-in coolers, and ice machines.

• Diagnose and repair heating and cooling pumps, motors, and control systems.

• Conduct routine preventive maintenance to ensure optimal efficiency, temperature control, and air quality.

• Trace and repair all types of water and refrigerant lines to prevent leaks and system failures.

• Maintain and calibrate HVAC controls, thermostats, and automation systems.

• Conduct thorough guest room inspections to identify and resolve maintenance needs before they affect the guest experience.

• Install or repair sheetrock, wall coverings, and paint designated areas and items to maintain a pristine hotel environment.

• Repair, refinish, or replace furniture as needed.

• Install, replace, and program guestroom televisions and related equipment.

• Replace light switches, receptacles, light bulbs, and other basic electrical fixtures.

• Perform minor plumbing repairs, including faucet replacement, drain clearing, and fixture installation.

• Troubleshoot and repair kitchen and foodservice equipment to minimize downtime and maintain operational efficiency.

• Ensure all repairs and installations meet local, state, and federal building and safety codes.

• Maintain detailed repair logs and preventive maintenance records for all systems and equipment.

• Practice safe work habits, use personal protective equipment, and adhere to OSHA standards and MSDS requirements.

• Actively support property sustainability initiatives by optimizing system performance and reducing energy waste.

• Be aware of guest satisfaction scores and take proactive measures to enhance them through timely and effective maintenance responses.

• Respond promptly to guest maintenance requests with professionalism and courtesy.

• Assist other engineers as needed and perform additional duties assigned by the Chief Engineer.

• Perform other duties as requested by your supervisor

• 3+ years of experience in hotel engineering, commercial building maintenance, or related trade, with specialization in HVAC/refrigeration.

• EPA Universal Refrigerant Certification (required).

• Knowledge of electrical, plumbing, and general maintenance practices.

• Ability to read and interpret blueprints, schematics, and technical manuals.

• Strong troubleshooting skills and ability to work independently with minimal supervision.

• Flexible and long hours sometimes required.
• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly courteouse and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.