Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

As Spa supervisor, ensure daily duties are complete amongst team, create positive work environment, create lasting guests experiences and maintain smooth operation of Spa.

• Explain services, treatments, and procedures;
• Mediate and resolve client and spa associate issues;
• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients;
• Making confirmation calls; if necessary
• May contribute to the planning, marketing, and coordination of promotional events;
• Checking voicemails/emails and returning messages promptly;
• Checking out guest and research purchase orders;
• May need to order products, manage and check inventory
• May complete payroll duties if needed
• Build relationships with vendors
• Manage budget and revenues
• Greeting clients with a friendly smile and demeanor
• Any other related duties within the spa assigned by leaders and stake holders.

• Must be able to multi-task in a busy environment;
• Self-directed and detail oriented;
• Professional telephone and email etiquette;
• Previous hospitality experience a plus;
• You must be available to work weekends, holidays, and some evenings;
• Punctual, reliable, and confident;
• Excellent communication skills;
• Enjoys working with people;
• Can stand for up to 8 hours a day.
• Excellent organization and time management skills;
• Experience and skills in budgetary, projections, and cost control;
• Minimum 1 - 2 years of spa management experience in resort spa setting
• Professional work experience in local market;
• In-depth knowledge of spa operations to include health, fitness, wellness or related fields;
• Bachelor’s degree or equivalent years of experience in spa is acceptable.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.