Business Travel Sales Manager
- Requisition ID
- 2026-74325
- Category
- Sales/Marketing
- Job Location
- US-CA-Los Angeles
- Property
- Hotel Figueroa
- Compensation Minimum
- USD $80,000.00/Yr.
- Compensation Maximum
- USD $90,000.00/Yr.
Compensation Type
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa’s fierce spirit is now matched with modern touches, all while respecting the property’s original footprint and Spanish Colonial design.
The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa’s vibrant arts program includes rotating art exhibits showcasing the works of L.A.’s most compelling female artists — an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.
Overview
The Business Travel Sales Manager is responsible for acquiring new business, expanding existing accounts, analyzing market trends, and collaborating cross-functionally to deliver exceptional guest experiences.
Responsibilities
Responsibilities
Solicit new and existing business travel accounts to meet or exceed assigned revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.
Develop and maintain strong relationships with corporate, consortia, and agency partners.
Prepare customer correspondence, internal booking reports, account files, and sales documentation.
Analyze STR and other market data to identify trends, opportunities, and strategies for growth.
Participate in daily business review meetings, training sessions, and other sales-related meetings as required.
Collaborate with revenue management, operations, and other hotel departments to ensure seamless service delivery and guest satisfaction.
Maintain positive guest relations and proactively resolve guest issues or complaints.
Attend trade shows, industry events, community events, and networking functions as requested.
Maintain a strong understanding of market conditions, competitive set performance, and customer needs.
Handle challenges proactively by anticipating, identifying, and resolving issues efficiently.
Maintain confidentiality of sensitive business and customer information.
Perform other duties as assigned by management.
Qualifications
Minimum of 2+ years of business travel sales experience, hotel sales experience highly preferred.
Strong knowledge of the Los Angeles corporate travel market, including key accounts and competitors.
Proven experience selling corporate preferred, consortia, and agency business.
Ability to confidently sell to C-suite and senior-level buyers.
Experience analyzing STR data and segmentation reports.
Strong computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Exceptional written and verbal communication skills; persuasive, confident, and professional.
Self-motivated, proactive, and able to prioritize effectively in a fast-paced environment.
Strong interpersonal skills with the ability to adapt communication style to various audiences.
Ability to multitask, meet deadlines, and adust quickly to changing market demands.
Prior experience in a similar-sized and quality hotel preferred; multi-hotel experience a plus.
Bachelor’s Degree preferred.
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