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The Manager on Duty is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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The Accounting Clerk is responsible for ensuring the key functions of payroll processing, cash handling, and accounts receivable processing and collections, are completed in a timely and accurate manner.
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The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.
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Support the overall operation of the Human Resource Department in daily administrative functions. Assist the Director of Human Resources with key responsibilities, which includes new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices.
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The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Purchasing and Receiving Clerk is responsible for the handling goods and services relative to the hotel and in particular the kitchens. The Purchasing and Receiving Clerk also maintains and organizes the hotel’s storage facilities, ensures proper distribution, and assists in implementation of key controls associated with the procurement and accounting of goods and services. Must be enthusiastic, willing to learn and take direction, and able to lift and carry heavy items, and stand for most portions of the day.
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The Pool Attendant is responsible for the maintenance of all pool stations providing exceptional customer service to all guests.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Swell Server (On-Call) is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
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The Pool Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. It is the responsibility of the server to help maintain an impeccable appearance of the pool deck throughout the shift. This may include set up and break down of the pool area as well as maintenance throughout the shift.
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The Tournant is a versatile and skilled culinary team member responsible for preparing all food items across various kitchen outlets and banquet events in accordance with standardized recipes and real-time direction from the culinary leadership team. This position requires adaptability to work various stations (hot, cold, grill, fry, sauté), while upholding the highest standards of food quality, presentation, cleanliness, and safety. The Tournant also assists in inventory, ordering, and maintaining an organized and efficient kitchen environment.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Human Resources Coordinator is responsible for assisting the Director of Human Resources with a variety of daily Human Resources functions and ensuring a consistent, high-level delivery of HR services to all staff and guests.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Housekeeping Supervisor oversees and coordinates housekeeping operations in assigned areas, ensuring high standards of cleanliness and efficiency. This role includes managing staff, monitoring workflow, and maintaining quality control. The Supervisor also assumes all responsibilities of the Housekeeping Manager in their absence, ensuring smooth day-to-day operations.
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The Line Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. They are also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.