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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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General Maintenance, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees.
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The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.
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The Director of Operations is responsible for continually focusing on achieving Customers Engagement and Satisfaction Goals, Hotel profitability through revenue generation, cost control, and Developing Employees, while maintaining the integrity of the hotel.
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The Safety & Security Officer plays a pivotal role in ensuring a safe, secure, and seamless environment for all guests and team members. This position is responsible for maintaining a visible security presence throughout the property, proactively identifying and addressing potential safety hazards, and upholding the brand’s standards for protection and guest experience. The Officer conducts regular patrols, responds swiftly to incidents, and enforces hotel policies while delivering exceptional, service‑focused communication. This role is critical to safeguarding the wellbeing, privacy, and peace of mind of everyone on property. Hotel, Resort, or Nightlife expereince is required for this role.
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The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
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The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.
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The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. They are also responsible for delivering items to guestrooms.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Server is responsible for delivering an exceptional dining experience through refined service, expert menu knowledge, and anticipatory hospitality. This role requires grace, precision, and a strong understanding of luxury service standards. The Server ensures guests feel genuinely welcomed, attentively cared for, and delighted from arrival to departure, consistently reflecting the hotel’s elevated brand of service excellence.
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The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
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The Guest Experience Manager OEM is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. This is an OEM position and overtime does apply and is calculated accordingly
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The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.
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The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.
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The House Attendant I is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Maintain the cleanliness and organization of the restaurant.
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The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. This position is the primary MOD in the absence of the General Manager.
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The Luau Male Dancer / Fire Knife Dancer will work under the supervision of the Luau Stage Manager and work in conjunction with the Luau Show Line Captains to assist with the daily operations of the Luau Show. An integral part of their responsibility is maintaining the performance standards as directed by the Luau Artistic Director. The Luau Male Dancer / Fire Knife Dancer provides professional authentic Hawaiian/Polynesian songs, dances or skits, performances before, during and after the show. Provides excellent guest experience.