The Public Area Attendant plays a vital role in maintaining the overall look, feel, and cleanliness of E11EVEN Hotel & Residences by ensuring all public spaces consistently reflect Highgate standards and luxury brand expectations. This position is responsible for the care and presentation of lobbies, corridors, restrooms, fitness and business centers, restaurants, meeting spaces, elevators, pool areas, parking garages, and other shared guest areas. The role supports a clean, safe, and welcoming environment throughout the property and may assist with special cleaning projects or provide support to Room Attendant and House Attendant functions as operational needs require. 

The Guest Services Agent is a key ambassador of the E11EVEN Hotel & Residences experience, delivering a warm, confident, and efficient first and last impression for every guest. This role is responsible for providing attentive and personalized service throughout the guest journey from check‑in and stay support to departure, while maintaining accuracy, pace, and professionalism in a high‑energy luxury environment. Guest Services Agents actively contribute to guest satisfaction and hotel performance by anticipating needs, resolving requests with care, and supporting revenue and occupancy goals through informed, service‑driven interactions. 

The Bellperson (Full-Time) is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

The Pantry 1 is responsible for preparing all Cold food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.

The Bellperson (On-Call) is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

The Utility Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.

The Utility Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.

[New hires are eligible to earn a $500 Sign-on Bonus after completion of 180 days of continuous employment. Promotion ends on 2/28/2026.]The Utlity House Attendant (On-Call) is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

[New hires are eligible to earn a $500 Sign-on Bonus after completion of 180 days of continuous employment. Promotion ends on 2/28/2026.]The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

The Cook 2 is responsible for preparing all food items hot and cold, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio. Assist in training of other cooks and pantry.

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. PT Hours - 3 days a week 

The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

The Safety and Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel rules and regulations.

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

· Maintain a warm and friendly demeanor at all times.· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.· Must be able to multitask and prioritize departmental functions to meet deadlines.· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.· Attend all hotel required meetings and trainings.· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.· Maintain high standards of personal...

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.