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The Aesthetician is a key representative of the spa’s commitment to exceptional skincare and holistic wellness. This role delivers expertly tailored facial and body treatments with a deep understanding of skin health, premium product lines, and luxury-level guest service. The Aesthetician ensures each guest experiences restorative results, relaxation, and highly personalized care.
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The Luau Greeter is responsible for creating a memorable first impression to our luau guests. This position facilitates a great experience by promptly greeting and seating guests, while providing an orientation to the luau grounds and the evening’s events.
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The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. This position requires availability 5:30am-11:00am, weekends, weekdays, and holidays, with an engaging personality, comfortable in the kitchen and the desire to please the customer.
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The House Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.
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The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Guest Services Manager (OEM) is responsible for assisting the Front Office leaders while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
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The House Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees.
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Staff Accountant is responsible for assisting the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial resporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels Standard Operating Procedures; and safeguarding owners/investors assets. For this role, the emphais is placed on the management of Payroll, Income Audit and Accounts Receivable processing and collections
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The Bartender is responsible for the complete set up, maintenance and cleanliness of the bar area and preparing drinks for all guests and servers. The Bartender must ensure quality service and guest satisfaction in all products and performance at the bar.
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The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Maintain the cleanliness and organization of the restaurant.
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The Steward plays a critical role in maintaining the cleanliness, sanitation, and organization of all kitchen, dishwashing, and food service areas. Responsibilities include cleaning and storing all dishes, glassware, utensils, and kitchen equipment, following sanitation protocols, supporting kitchen operations, and properly managing waste disposal and recycling. This position also involves assisting with food storage, organizing supplies, and following a structured cleaning schedule to maintain hygiene and safety throughout the facility.
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The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
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The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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The Host is the first and last point of contact for guests and plays a key role in shaping the overall dining experience. This role requires a warm, polished, and professional demeanor with an emphasis on gracious hospitality, attentive service, and impeccable organization. The Host ensures smooth reservations management, seamless seating flow, and an elevated arrival experience that reflects the luxury standards of the hotel or outlet.